Wellness Clinic Grows Online Bookings by 210% with New Digital Platform
About the Client
Luxury Wellness Group
Dubai, UAE
5 locations
The Challenge
85% of bookings were handled over the phone, consuming 3 FTE staff.
No centralised client record across locations.
Marketing spend had no attribution — impossible to know which campaigns drove bookings.
Our Approach
Designed a multi-location booking flow with real-time therapist availability.
Built a unified client profile that persists preferences and treatment history.
Integrated with Google Ads and Meta Pixel for full conversion attribution.
The Solution
Launched online booking system with service selection, therapist preference, and payment upfront.
Built a CRM that consolidates client history, notes, and communication logs.
Implemented automated SMS reminders reducing no-shows by 60%.
Results & Impact
"The booking platform transformed our operations. What used to take a receptionist an hour now happens automatically overnight."
Amira Hassan
Operations Director, Luxury Wellness Group
