Hospitality AI Platform Reconciles $300M+ in OTA Commissions
About the Client
Global Hospitality Group
Dubai, UAE
200+ properties worldwide
The Challenge
Manual reconciliation of OTA commissions consumed hundreds of staff hours monthly.
Commission discrepancies with Booking.com, Expedia, and Agoda went undetected, leading to millions in overpayments.
Finance teams lacked tools to prioritize disputes by recovery value.
Our Approach
Analyzed historical commission data patterns to train ML models for discrepancy detection.
Designed an automated ingestion pipeline for commission invoices from multiple OTA sources.
Built confidence scoring algorithms to prioritize disputes by potential recovery value.
The Solution
Developed an AI-powered reconciliation engine that automatically matches invoices against PMS records.
Implemented machine learning models trained on historical data for anomaly detection.
Built real-time dashboards showing commission status, discrepancies, and recovery opportunities.
Results & Impact
"The AI platform has been a game-changer for our finance operations. We recovered millions we didn't even know we were losing."
Ahmad Al-Rashid
CFO, Global Hospitality Group
