Avantguard — UK Vehicle Repair Plan Management Platform
About the Client
Avantguard
United Kingdom
50–200 employees
The Challenge
The business was managing repair plan sales, claims, and repairer relationships through a combination of spreadsheets, email, and phone calls — creating operational chaos at scale.
Dealers had no self-service capability, requiring admin staff to manually activate every plan sold through a dealership.
Customers submitting claims had no way to track status, leading to high volumes of support calls and low satisfaction.
Repairers received job instructions verbally with no digital workflow, causing delays, miscommunication, and incomplete documentation.
Management had no real-time operational overview — reporting was manual and always days behind actual activity.
Our Approach
Designed a four-portal architecture — Admin, Dealer, Customer, and Repairer — each with deeply tailored functionality and role-based access.
Built a centralised data layer that keeps all four portals in sync in real time — a claim submitted by a customer is immediately visible to the admin and repairer.
Prioritised the Admin Portal as the control hub, giving management full visibility, approval authority, and configuration control over the entire ecosystem.
Implemented a claims workflow engine with structured status transitions, media uploads, and approval gates to ensure every claim follows a consistent, auditable process.
The Solution
Admin Portal: Repair plan creation and management, dealer/customer/repairer oversight, claim approval workflows, audit logs, pricing configuration, and real-time business reporting including a full analytics dashboard.
Customer Portal: Online plan purchase, claim submission with image/video/document uploads, real-time claim tracking, support ticket management, and full repair history.
Dealer Portal: Self-service customer registration and instant plan activation, vehicle assignment, and customer coverage record management.
Repairer Portal: Assigned repair job queue, inspection report and media uploads, estimate submission, job progress updates, and completion confirmation.
Business analytics dashboard showing 128 active dealers, 3,412 customers, 86 repairers, and 2,847 active contracts — all updated in real time.
Platform Screenshots
A look inside the four portals powering the Avantguard ecosystem.
Admin Dashboard — Business Overview & Claims Analytics
Customer Dashboard — Active Plans & Recent Claims
Dealer Dashboard — Plans Activated & Quotes Created
Protection Plans — Package Management & Coverage Details
Repairer Dashboard — Claims Timeline & Status Distribution
Results & Impact
"HashDev built something we couldn't find anywhere else — a system that actually runs our business. The four portals work together seamlessly and the real-time reporting alone has changed how we make decisions."
Avantguard Management
UK Vehicle Repair Plans
